Buying on StoreLink

Last updated: November 2, 2026

Who you are buying from

StoreLink gives independent shops an online store. When you order, you are buying from that shop, not from StoreLink. The shop is responsible for its products, prices, delivery and any refunds. It is the same as buying from a shop you found on Instagram.

What “Verified” means

A verified badge means we confirmed the shop's phone number and Instagram account belong to the person running it. It is not a guarantee of the products, delivery or service.

Paying

• Pay by MoMo at checkout (approved shops only): Paystack processes your payment and pays it to the shop. StoreLink does not hold your money.
• Send MoMo to the shop's number or pay on delivery: you pay the shop directly.

Refunds and problems with an order

• For a wrong item, a late delivery or a refund, contact the shop first. Their number is on your order page.
• Refunds are up to the shop. If the shop refunds a MoMo payment, it can take up to 10 working days.
• StoreLink is not a party to the sale and is not liable for the shop's products, delivery or refunds.
• Something wrong with a shop or an order? Use “Report this store” on the shop's page or your order page. We review every report and can suspend shops that break our rules.

Contact

Questions about StoreLink itself: support@storelinkgh.com.